Welcome to Beryl’s Help Desk!

Need help? Check Our Knowledgebase
Our Knowledgebase has answers to many of the questions we receive regularly. There’s a good chance you’ll find a solution here.

Simply click the links in the sidebar or enter your question into the search field. If you can’t find a solution, submit a message and a member of our support staff will respond as soon as possible.

Need to talk? The Messaging System makes sending us an email and getting assistance a breeze.

Every message submitted to us through this site gets read by a real person. Usually me or a very knowledgeable assistant and capable of handling your questions or concerns. The helpdesk is staffed from 10am-5pm Central. Our response time to new messages is 24 hours though we usually respond within 4 hours. We answer all messages in the order they are received.

Help us ensure a prompt response…

• Give as much of the requested information as you can
• Make sure you provide your correct email address, we’ll use that to reply to your messages
• Be sure to not submit duplicate messages, all submissions are answered in the order received
• If you’d like to speak with Beryl via phone make sure you include your phone number and time zone
• Be sure to select the appropriate “Help Topic” when submitting your message, this helps me respond quicker